A trusted GTM partner for safety, credibility, and growth.

Stillwater’s Fractional Trust & Safety Officer (fTSO) service offers embedded, cross-functional support to help AI-native startups ship bold ideas without eroding user trust or brand integrity. We bridge the gap between growth strategy and governance—ensuring your go-to-market motion aligns with safety, ethics, and the public narrative you're shaping.

From policy reviews and product risk flags to brand-aligned messaging and terms of service, we act as your internal conscience and external compass. Whether you're rolling out a proprietary AI model, launching into a new market, or pressure-testing product safety, our support is built for momentum, not gridlock.

What’s Included:

This service is always customized, but often includes:

Narrative & Brand Trust Strategy
We help define the public-facing narrative that communicates responsibility, foresight, and care—translating technical decisions into human stories your users and partners can trust.

Product Policy & Risk Reviews
Ongoing review of GTM assets like terms of service, data policies, user flows, and onboarding screens, with an eye on legal exposure, user confusion, and ethical friction.

AI & Safety Governance Support
If you're deploying AI, we help evaluate use cases, strengthen disclosures, and draft internal safeguards that scale with your team and tooling.

Crisis-Readiness & Communications
We stress-test product decisions, flag reputational risks early, and provide guidance on issue management, escalation protocols, and crisis language—before you need it.

Cross-Functional Alignment
We support dialogue across product, marketing, legal, and leadership—ensuring decisions around trust and safety don’t get lost between silos.

Ideal For:

• Early-stage teams launching AI-native products

• GTM teams who need strategic guidance on user safety, transparency, and friction reduction

• Founders navigating early reputational risk or public scrutiny

• Product-led companies preparing for rapid growth or regulatory attention

Advisory Format

We offer two advisory tiers to match your team’s needs:

Core Advisory (Up to 10 hrs/month)
Ideal for startups with steady momentum. Includes async reviews, strategy calls, and Slack access for day-to-day support.

Integrated Advisory (20–25 hrs/month)
Best for orgs shipping fast, fundraising, or facing higher risk. Includes standing meetings, proactive guidance, and embedded collaboration across GTM and legal.

Let’s Talk

We’ll co-design a scope that matches your ambition and complexity.
Book a discovery call to see how an fTSO can help you build trust as you grow.