Fractional Trust & Safety Officer

Make your company easier to trust, and easier to buy from.

Enterprise buyers want more than an impressive AI product. They want confidence in how it works, how risks are managed, and whether your company can stand behind its promises.

Most growing AI companies already have pieces of that work underway. Product teams are building safeguards. Legal and security are addressing risk. Sales and marketing are figuring out how to communicate credibility to the market.

But when those efforts operate independently, companies miss the opportunity to turn responsible AI into a coordinated strategy for commercial growth.

Stillwater's Fractional Trust & Safety Officer (fTSO) service brings those functions together under one embedded senior leader, aligning governance, product safety, enterprise assurance, and go-to-market strategy around your business objectives.

We help you strengthen the practices behind your product, demonstrate credibility to buyers and investors, and turn trust into an advantage that supports enterprise sales, market expansion, and long-term revenue growth.

You get the strategic leadership of a dedicated Trust & Safety executive, without the commitment of a full-time hire.

The Trust-Led Growth System

Build responsibly. Prove it. Tell the story.

A three-step approach that connects how your AI is governed, how its credibility is demonstrated, and how your company goes to market.

01. Build Responsibly

Build the foundation for enterprise growth.

We start by understanding your AI product, your commercial priorities, and the governance and safety practices your teams already have in place.

From there, we help align policies, safeguards, accountability, and internal processes around a coherent strategy that supports responsible innovation and business growth.

The goal is practical governance that strengthens your product, supports expansion, and prepares your company for the expectations of larger customers.

What this can include:

  • AI risk and governance assessments

  • Product safety and policy reviews

  • Internal safeguards, oversight, and escalation processes

  • Regulatory and enterprise-readiness planning

02. Prove It

Turn responsible practices into credible evidence that supports enterprise sales.

Strong governance creates commercial value when buyers can see it, understand it, and confidently evaluate it.

We help connect the work happening across your organization into a clear, defensible picture of how your AI is governed. That means organizing supporting evidence, identifying gaps before they create friction, and preparing your teams to navigate enterprise diligence.

The result is a company better equipped to answer difficult buyer questions, build confidence during procurement, and keep commercial conversations moving.

What this can include:

  • Enterprise AI risk and procurement readiness

  • Governance documentation and supporting evidence

  • Customer and investor diligence support

  • Trust-related sales enablement and objection handling

03. Tell the Story

Make trust a reason customers choose you.

When AI products offer similar capabilities, demonstrated responsibility can become a meaningful competitive differentiator.

We work with founders, sales, and marketing leaders to turn your governance and safety practices into a compelling market narrative, supported by evidence and aligned with your commercial positioning.

We also coach your go-to-market teams to communicate that story confidently, connecting responsible AI to the priorities, concerns, and purchasing decisions of enterprise buyers.

What this can include:

  • Narrative and brand trust strategy

  • Trust-focused positioning and messaging

  • Sales and marketing team coaching

  • Customer-facing trust content and communications

One connected strategy. One accountable leader.

Trust & Safety touches nearly every part of an AI business: product, engineering, legal, security, sales, marketing, and executive leadership.

Each function has a role to play. But without a shared strategy, governance becomes reactive, commercial messaging becomes disconnected from technical reality, and valuable work fails to translate into business advantage.

Stillwater brings these functions into alignment around a common objective: making your company more credible, more competitive, and better positioned to grow.

As your fractional Trust & Safety Officer, we work inside your business to establish priorities, coordinate decisions, connect technical and commercial teams, and ensure your trust strategy supports the company's broader growth ambitions.

You gain an accountable senior partner who understands how responsible AI, enterprise buyer expectations, and go-to-market execution fit together.

Your first 90 days: Establish the foundation for trust-led growth.

Our initial engagement focuses on getting your company enterprise trust-ready through the complete Trust-Led Growth System.

We assess your existing practices, identify the gaps that matter most to your commercial objectives, strengthen governance and supporting evidence, and equip your GTM team to communicate your credibility effectively.

The result is a coordinated trust strategy with clear ownership, measurable readiness objectives, and a practical roadmap aligned with your next stage of growth.

What happens after 90 days?

Your fractional Trust & Safety lead remains embedded, helping you turn that foundation into a sustained commercial advantage.

That includes supporting enterprise deals and investor conversations, evaluating risks as your AI products evolve, navigating new market requirements, and continuously strengthening the trust narrative used by your sales and marketing teams.

As your company grows, your trust strategy evolves alongside your products, customers, and commercial ambitions.

Who is this for?

Stillwater's fTSO service is designed for funded or revenue-generating AI-native B2B companies preparing to expand into enterprise markets or already selling there.

It's particularly valuable when:

  • Your company is growing, but governance, product safety, and commercial messaging are managed separately across teams.

  • Enterprise buyers are asking increasingly sophisticated questions about AI risk, accountability, and responsible practices.

  • Your founders or technical leaders are spending valuable time coordinating governance and customer diligence.

  • You've invested in responsible AI but haven't fully translated those investments into buyer confidence or competitive differentiation.

  • Your sales and marketing teams need a credible, evidence-backed trust narrative that supports enterprise growth.

  • You need senior leadership to connect Trust & Safety with business strategy before a full-time executive hire makes sense.

Ready to put trust at the center of your growth strategy?

Let's talk about where your company stands today, what your next stage of growth requires, and whether an embedded Trust & Safety leader is the right fit.

Book a Discovery Call

A 15-min conversation to understand your business, your goals, and whether this engagement is a fit for your team. No pressure.

OUR APPROACH

Experienced leadership. A repeatable approach.

Stillwater was founded to bring enterprise-level Trust & Safety leadership to growing AI companies, connecting responsible AI governance with the commercial realities of selling into enterprise markets.

Our approach draws on more than a decade of enterprise technology experience across conversational AI, cybersecurity, and data privacy, supported by formal training in AI governance and business strategy.

Founder Credentials

  • IAPP AIGP Certified

  • 10+ Years in Enterprise Technology

    • Conversational AI, cybersecurity, and data privacy

  • Executive and AI Leadership Education

    • Programs through Vanderbilt and Yale